Terms & Conditions
Vosirob Technologies LTD
Last updated: 01.02.2026
1. Company Information
These Terms & Conditions (“Terms”) govern the provision of services by Vosirob Technologies LTD, a company incorporated under the laws of the Republic of Bulgaria, with its registered office at [address], Unified Identification Code (UIC) [number], and VAT number [if applicable] (“Company”, “we”, “us”, or “our”).
2. Scope of Application
2.1. These Terms apply to all IT outsourcing, software development, IT consulting, technical support, and related professional services provided by the Company (“Services”).
2.2. The specific scope, deliverables, timelines, and commercial terms shall be agreed separately in a written contract, statement of work (“SOW”), or proposal concluded with the client (“Client”).
2.3. In the event of any conflict, the terms of the applicable contract or SOW shall prevail over these Terms.
3. Provision of Services
3.1. The Company shall perform the Services with reasonable skill, care, and professionalism in accordance with generally accepted industry standards.
3.2. Unless expressly agreed otherwise, the Company does not guarantee specific results, business outcomes, or uninterrupted operation of systems or software.
3.3. The Company may provide Services remotely unless on-site presence is expressly agreed in writing.
4. Client Obligations
4.1. The Client shall:
- provide accurate, complete, and timely information necessary for the performance of the Services;
- ensure access to systems, personnel, and resources as reasonably required;
- comply with all applicable laws and regulations.
4.2. The Company shall not be responsible for delays or failures caused by the Client’s failure to meet its obligations.
5. Fees and Payment
5.1. Fees for the Services shall be agreed separately in a written contract, SOW, or proposal entered into between the Company and the Client.
5.2. Unless otherwise agreed in writing, all payments shall be made exclusively by bank transfer to the Company’s designated bank account as indicated on the invoice.
5.3. Invoices shall be issued in accordance with the applicable agreement and are payable within [14 / 30] days from the invoice date.
5.4. All fees are exclusive of value added tax (VAT) and any other applicable taxes, which shall be charged in accordance with Bulgarian and European Union law.
5.5. In the event of late payment, the Company reserves the right to charge statutory interest for late payments in commercial transactions and to suspend the provision of Services until all outstanding amounts have been paid in full.
6. Intellectual Property Rights
6.1. Each party retains ownership of its pre-existing intellectual property.
6.2. Unless otherwise agreed in writing, intellectual property rights in custom deliverables created specifically for the Client shall transfer to the Client upon full payment of all applicable fees.
6.3. The Company retains the right to use general know-how, experience, methodologies, and non-client-specific components developed during the performance of the Services.
6.4. Any third-party software or materials are subject to the applicable third-party license terms.
7. Confidentiality
7.1. Each party shall keep confidential all non-public business, technical, and commercial information received from the other party in connection with the Services.
7.2. Confidential information shall not be disclosed to third parties except where required by law or with prior written consent.
7.3. Confidentiality obligations shall survive termination of the contractual relationship for a period of [3–5] years, unless otherwise agreed.
8. Data Protection
8.1. The parties shall comply with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection legislation.
8.2. Where the Company acts as a data processor on behalf of the Client, the parties shall enter into a separate Data Processing Agreement (DPA).
8.3. The Client warrants that it has a lawful basis for providing any personal data processed in connection with the Services.
9. Warranties and Disclaimers
9.1. The Company warrants that the Services will be performed with reasonable care and skill.
9.2. Except as expressly stated, all Services are provided “as is” and “as available”.
9.3. The Company does not warrant that software or systems will be error-free or uninterrupted.
10. Limitation of Liability
10.1. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profit, revenue, data, or business opportunities.
10.2. The Company’s total aggregate liability arising out of or in connection with the Services shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim.
10.3. Nothing in these Terms shall exclude or limit liability for fraud, willful misconduct, or liability that cannot be excluded under Bulgarian or EU law.
11. Indemnification
The Client shall indemnify and hold harmless the Company against any claims, damages, or liabilities arising from materials, instructions, or data provided by the Client, or from the Client’s breach of applicable laws or third-party rights.
12. Term and Termination
12.1. These Terms shall apply for the duration of the Services provided to the Client.
12.2. Either party may terminate the contractual relationship for material breach if such breach is not remedied within [30] days of written notice.
12.3. Upon termination, all outstanding fees shall become immediately due and payable.
13. Force Majeure
Neither party shall be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, acts of government, war, labor disputes, or major network or infrastructure failures.
14. Subcontracting
The Company may engage subcontractors in the performance of the Services, provided that the Company remains responsible for their work in accordance with these Terms.
15. Governing Law and Jurisdiction
15.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria.
15.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent Bulgarian courts, unless otherwise agreed in writing.
16. Miscellaneous
16.1. These Terms constitute the general legal framework applicable to the Services unless supplemented by a written agreement.
16.2. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.3. Any amendments to these Terms must be made in writing.